Privacy Policy ezspin5 – Our Commitment to Protecting Your Data

Ezspin5 collects various categories of information to enable our platform to operate safely, efficiently and in compliance with all applicable legal requirements. The information we collect from members falls into three main categories:

1. Information You Provide Directly

• A Malaysian phone number provided at account registration.
• Full name and date of birth (when required for identity verification).
• Payment method information — the account name of your digital wallet (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or bank account number (FPX via Maybank2u, CIMB Clicks) used for deposits and withdrawals.
• A copy of your identity document (Malaysian identity card) when full identity verification is required.
• Any information you provide when contacting ezspin5 customer support.

2. Information We Collect Automatically

• The IP address of the device used to access ezspin5.
• Device type, operating system, and web browser version.
• In-platform activity records — games played, bets placed, session times and duration.
• Financial transaction records — all deposits, withdrawals, and bonus activity.
• Cookie data and similar tracking technologies (see Section 5 for more details).

3. Information from External Sources

• Identity verification information from third-party verification service providers, used for fraud prevention purposes.
• Transaction-related information from payment service providers (Touch 'n Go, GrabPay, DuitNow and others) for transaction verification and security purposes.

Ezspin5 uses the information collected solely for legitimate purposes necessary for platform operations. We do not use your data for any other purpose without your consent. The purposes for which data is used are as follows:

• Account management: Creating and maintaining your ezspin5 account, processing registration, identity verification, and account recovery.
• Transaction processing: Processing deposits and withdrawals through your preferred Malaysian payment methods — including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX.
• Service delivery: Enables you to access and play all games on ezspin5 — live baccarat, slots, Sports Betting on the Malaysia Super League and EPL, e-sports, table games and the VIP programme.
• Platform security: Detecting and preventing fraud, account misuse, unlawful activity, and violations of ezspin5's terms and conditions.
• Customer support: Handling your enquiries, complaints, and support requests efficiently.
• Service communications: Sending important notifications related to your account, transactions, promotions, and policy updates via SMS or in-platform notifications.
• Platform improvements: Analysing usage patterns (in aggregated, anonymised form) to improve the user experience on ezspin5.
• Legal compliance: Meeting all applicable legal and regulatory obligations, including the retention of transaction records as required.

Ezspin5 does not use your data to make automated decisions that materially affect your rights as a member, except in the context of automated fraud detection, which is always supported by human review when necessary.

Ezspin5 does not sell, rent, or disclose members' personal information to third parties for marketing or any other commercial purposes. Your information is only shared in the following limited situations, and always with appropriate safeguards in place:

Platform Service Providers

Ezspin5 works with selected third-party service providers to support platform operations — including technology infrastructure providers, payment services (Touch 'n Go, GrabPay, DuitNow, and others), identity verification services, and customer support. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in those agreements.

Legal Requirements

Ezspin5 may be required to disclose your personal information when mandated by Malaysian law, a valid court order, or directions from a competent authority. In such circumstances, we will only disclose the information necessary to fulfil that legal obligation.

Fraud Prevention & Security

In cases where there is reasonable suspicion of fraudulent activity or a serious security threat, ezspin5 may share relevant information with the appropriate authorities or other platforms within the industry to protect the interests of the platform and its members.

Ezspin5 continuously invests in security infrastructure to ensure members' personal data and financial information are always protected to the highest standards. The technical and organisational security measures we employ include:

• Data encryption in transit: All data transmitted between your device and ezspin5 servers is protected by 256-bit TLS/SSL protocol, rendering it unreadable even if intercepted.
• Data encryption at rest: Sensitive information stored in ezspin5's databases — including identity and financial records — is encrypted using AES-256 standards.
• Password hashing: Account passwords are never stored in plain text. They are processed using a strong cryptographic hash function with a unique salt for each user.
• Two-factor authentication (2FA): ezspin5 offers 2FA as an additional security layer for all members. We strongly encourage all members to enable 2FA in their account security settings.
• Internal access controls: A role-based access control (RBAC) system ensures ezspin5 staff can only access the data necessary to carry out their specific duties.
• Continuous security monitoring: The ezspin5 platform is monitored 24/7 to detect unauthorised access attempts, cyber attacks and other suspicious activity.
• Periodic security audits: ezspin5 conducts regular security reviews and audits to identify and address potential vulnerabilities.

While we take all reasonable precautions, no security system can guarantee absolute 100% protection against every threat. We therefore encourage you to play your part in keeping your account secure — use a strong password, enable 2FA, and never share your login credentials with anyone.

Ezspin5 uses cookies and similar tracking technologies to enhance your experience, maintain account security and analyse platform usage. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential cookies: Required for core platform functionality — including login authentication, session protection, and account security. These cookies cannot be disabled as they are essential to platform operations.
• Functional cookies: Stores your preferences such as selected language, display settings, and game preferences to deliver a more personalised experience on future visits.
• Analytics cookies: Helps us understand how users interact with the ezspin5 platform — which pages are visited most, how long users spend on each page, and common navigation paths. This data is collected in aggregated, anonymised form.
• Security cookies: Used to detect suspicious activity such as unauthorised login attempts or attempted fraud.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect core ezspin5 platform functionality, and you may be unable to log in or use certain features normally.

As an ezspin5 member, you have certain rights regarding the personal data we hold about you. ezspin5 respects these rights and provides straightforward channels for you to submit data-related requests.

To submit any request regarding your personal data rights, contact the ezspin5 support team via in-platform live chat or email us at support@ezspin5.click by clearly stating the nature of your request. ezspin5 will process your request within 14 business days.

Ezspin5 retains members' personal data only for as long as it is needed for the purposes it was collected, or as required by applicable laws and regulations in Malaysia. Once the retention period ends, data will be securely deleted or anonymised.

The data retention periods applicable at ezspin5 are as follows:

• Active account data: Retained for as long as your ezspin5 account remains active, plus a further 12 months after account closure.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with applicable Malaysian legal and compliance requirements.
• Support communication logs: Retained for 2 years from the date of last communication.
• Security log data: Retained for 12 months for the purpose of security incident investigation if required.
• Anonymised analytics data: May be retained longer in aggregated, anonymised form as it no longer contains any personally identifiable information.

Upon your request to close your account, and where no legal obligation prevents deletion, any personal data that is not required to be retained for compliance purposes will be deleted or anonymised within 30 days of your request being processed.

Ezspin5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or improvements to how we handle personal data. Any changes will be published on this page with a revised "last updated" date.

For significant changes that materially affect the way we use your personal data, ezspin5 will endeavour to notify you directly — either via SMS notification to your registered phone number or through an in-platform notification when you next log in.

Your continued use of the ezspin5 platform after any changes to this Privacy Policy are published will be considered your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding how ezspin5 handles your personal data, please contact us through:

• Live chat: Available 24/7 within the ezspin5 platform — click the chat icon in the bottom right corner.
• WhatsApp: Available 24/7 for written enquiries.
• Email: support@ezspin5.click — for privacy-related enquiries requiring a formal written response.